At Fatiha Elegance, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward refund and exchange process under the following terms:
Refunds
Refunds are applicable only on items that are returned in their original condition, unused, and with all original packaging.
Refund requests must be made within 7 days of receiving the product.
Once we receive and inspect the original product is received and inspected.
Exchanges
Exchanges are possible for items of the same value.
If you wish to exchange your item, please contact us within 7 days of delivery.
The exchanged item will be shipped once the original product is received and inspected.
Non-Refundable / Non-Exchangeable Items
Customized or personalized jewelry items
Items that show signs of wear, damage, or misuse
How to Initiate a Refund or Exchange
Please contact our customer support team at fatihaelegance@gmail.com or call +92 318 408 2736 with your order details. Our team will guide you through the process.